FAQ Tips

Q : What’s your MOQ?

A : For sublimation order, MOQ is 10 pieces For cut and sewn order, MOQ is 100 pieces.

Q : How do you deal with rush order (within 8 days)?

A : We accept rush order, 20-50% rush fee needs to be added for worker’s overwork.

Q : Which payment terms can you accept?

A : We normally accept T/T (bank transfer), Western Union.50% deposit prior to production, balance to be paid before shipping.
PS: If your order is one of the following types, you need to pay the full payment before production: Sample order/ order’s total amount less than $1000usd.

Q : What’s your order process?

A : Step1: Confirm the order details (design/art-work, material, quantity, size etc)
Step 2: Pay the deposit
Step 3: Start production
Step 4: Finish production and quality checking
Step 5: Arrange the balance
Step 6: Ship out goods and provide tracking number
Step 7: Receive the goods
Step 8: Give feedback (in order to improve our production and service)

Q : How to choose the correct colors?

A : You can advise us PMS colors or Healong color numbers of our color chart (it needs to ship to you).

Q : what format of design or logo you need?

A : CDR, AI, EPS, PSD or PDF. High resolution JPG is acceptable as well.